Support
Need a hand with Fluent9? Email us at support@fluentcoach.app — include your device model and iOS version and we’ll get back to you. Common questions are answered below.
Are the bands real IELTS scores?
No. Every band in the app is clearly labelled “Estimated”. Fluency and pronunciation are measured on your device from your actual speech; vocabulary and grammar are judged by AI from your transcript. IELTS is scored by human examiners, so treat our bands as a training signal — and log your real result in Progress so the estimates get more honest over time.
The app can’t hear me
Fluent9 needs microphone and speech-recognition permission to score an attempt. If you declined either, open iOS Settings → Fluent9 and enable both Microphone and Speech Recognition, then reopen the app.
What’s free, and what’s Pro?
For free you can do up to 3 fully scored attempts a day on Part 1 and Part 2. Pro removes the daily limit and unlocks Part 3 discussions with AI follow-ups, the full Mock Interview, and “Your Voice, Band 8” model answers. Pro is available as an auto-renewing monthly subscription or a one-time 60-day Exam Pass — the same window as a One Skill Retake.
I bought Pro but it isn’t unlocked
Open the paywall in the app and tap Restore Purchases. Make sure you’re signed in with the same Apple ID you bought with. If it still doesn’t unlock, email us and we’ll help.
How do I cancel my subscription?
Subscriptions are managed by Apple, not inside the app. Go to iOS Settings → [your name] → Subscriptions, select Fluent9, and cancel there. The 60-day Exam Pass is a one-time purchase and does not renew, so there’s nothing to cancel.
How do I delete my data?
Your practice history and recordings live on your device. Delete individual attempts inside the app (touch and hold an attempt in Progress), or remove everything by uninstalling Fluent9. See our Privacy Policy for details.
Requirements
Fluent9 requires an iPhone running a recent version of iOS. Scoring needs an internet connection for the AI criteria; recording, replay, and the measured fluency metrics work offline.