Support

Need a hand with Fluent79? Email us at support@fluentcoach.app — include your device model and iOS version and we’ll get back to you. Common questions are answered below.

Are the scores real PTE scores?

No. Every score in the app is clearly labelled “Estimated”. Fluency and content are measured on your device from your actual speech; the overall is a heuristic on the familiar 10–90 scale to help you track your trend. It is not an official Pearson result and does not guarantee any exam outcome.

The app can’t hear me

Fluent79 needs microphone and speech-recognition permission to score an attempt. If you declined either, open iOS Settings → Fluent79 and enable both Microphone and Speech Recognition, then reopen the app.

What’s free, and what’s Pro?

For free you can do up to 5 scored attempts a day on Read Aloud, Repeat Sentence and Answer Short Question. Pro unlocks Describe Image and Retell Lecture, and removes the daily limit. Pro is available as an auto-renewing monthly subscription or a one-time 60-day Exam Pass.

I bought Pro but it isn’t unlocked

Open the paywall in the app and tap Restore Purchases. Make sure you’re signed in with the same Apple ID you bought with. If it still doesn’t unlock, email us and we’ll help.

How do I cancel my subscription?

Subscriptions are managed by Apple, not inside the app. Go to iOS Settings → [your name] → Subscriptions, select Fluent79, and cancel there. The 60-day Exam Pass is a one-time purchase and does not renew, so there’s nothing to cancel.

How do I delete my data?

Your practice history and recordings live on your device. Delete individual attempts inside the app, or remove everything by uninstalling Fluent79. See our Privacy Policy for details.

Requirements

Fluent79 requires iPhone running iOS 17 or later. Scoring Describe Image and Retell Lecture and the AI-phrased tips need an internet connection; Read Aloud and Repeat Sentence work offline using the built-in question set.